1. General

Sol House (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you:

• visit and use our website (https://www.solhouse.co.uk);

• create an account on our website;

• make bookings and pay for classes online;

• engage with our services offline (for example in our studio).

2. Information we collect

We may collect and process the following personal data from you:

• Name, address, email address, telephone number;

• Account username and password;

• Payment information (via our chosen payment provider) and booking history;

• Date of birth or age (if required for class suitability or discounts);

• Health or medical information (if you provide this for class suitability/medical screening);

• Usage and technical data about how you use our website (IP address, browser type, device, cookies).

3. How we use your information

We use your data for the following purposes:

• To create and manage your account, enable bookings and process payments;

• To deliver our services to you (e.g., confirming bookings, sending reminders, managing cancellations);

• To send you important service-related notifications (e.g., changes to class schedules, account security);

• To send you marketing communications (with your consent) about our classes, offers or events;

• To analyse how our website is used, improve our services and customise your experience;

• To comply with legal obligations (e.g., financial record-keeping, health & safety requirements).

4. Lawful basis for processing

We collect and use your personal data because:

• it is necessary to perform the contract we have with you (for bookings and payments);

• you have given us your consent (e.g., for marketing communications);

• we have legitimate interests in running and improving our business, provided your rights are protected;

• we are required to comply with legal obligations (e.g., regulatory, tax).

5. Sharing your information

We may share your information with:

• Our payment processor or booking platform (only for the purposes of processing payments/bookings);

• Our employees or contractors (e.g., instructors, studio staff) who need the information to provide services;

• Our professional advisers (e.g., accountants, legal advisers) when required;

• Third parties (if required by law, such as regulators or law enforcement).
  We will not sell your personal data to third parties for marketing purposes.

6. Data retention

You have the following rights regarding your personal data:

• The right to access the data we hold about you;

• The right to correct inaccurate or incomplete data;

• The right to erasure (to have your data deleted), subject to legal or contractual obligations;

• The right to restrict or object to our processing of your data (including for marketing);

• The right to data portability (in certain cases);

• The right to withdraw consent at any time (for example marketing emails) without affecting the lawfulness of processing before your withdrawal.
  To exercise these rights, please contact us at [insert email address]. We will respond in accordance with applicable law.

7. Your rights

You have the following rights regarding your personal data:

• The right to access the data we hold about you;

• The right to correct inaccurate or incomplete data;

• The right to erasure (to have your data deleted), subject to legal or contractual obligations;

• The right to restrict or object to our processing of your data (including for marketing);

• The right to data portability (in certain cases);

• The right to withdraw consent at any time (for example marketing emails) without affecting the lawfulness of processing before your withdrawal.
  To exercise these rights, please contact us at [insert email address]. We will respond in accordance with applicable law.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to enable its basic functionality and to enhance your user experience (e.g., remembering preferences, analysing usage). You can manage or disable cookies via your browser settings, although this may affect the website’s performance or your ability to use certain features.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. However, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.

10. International transfers

We do not currently transfer your personal data outside the UK or European Economic Area (EEA). If this changes, we will ensure appropriate safeguards are in place.

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11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised accordingly. We encourage you to check this policy periodically.

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12. Contact information

If you have questions, concerns or complaints about how we use your personal data, please contact:
Sol House

11 Golden Square, London, W1F 9JB, England

Email: info@solhouse.co.uk

Telephone: 07356 095178

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If you remain unsatisfied, you have the right to complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.