1. General
Sol House is a private Pilates studio offering tailored, appointment-only sessions. All sessions are taught by certified instructors and designed around each client’s goals, physical condition, and progression.

By purchasing or booking a session, package, or membership, you agree to the following terms and conditions.

2. Bookings & Payments
● All bookings are managed directly through the Sol House team via email correspondence.
● Sessions are confirmed once full payment has been received.
● Payment is accepted via online checkout (link provided upon booking).
● Sessions must be prepaid before attending.

3. Cancellations & Rescheduling
● A minimum of 24 hours’ notice is required to cancel or reschedule a session.
● Cancellations made within 24 hours of the scheduled session will be charged in full.
● This policy ensures fairness and allows other clients the opportunity to book the slot.

4. Packages & Expiry

● All sessions are 55 minutes.

● Single sessions: valid for 1 week from purchase.
● 5-packs: valid for 1 month from purchase.
● 10-packs: valid for 2 months from purchase.
● Expiry dates may be extended in the event of travel or illness — this must be discussed
and agreed in advance.
● Packages are non-transferable and non-refundable.

5. Memberships
● Sol House Memberships require a minimum 3-month commitment.
● Memberships are billed monthly and include priority scheduling and tailored progression
tracking.
● Memberships can be frozen or delayed due to travel or illness with prior written notice.
● Any unused sessions within a month may be carried over to the following month.
● Memberships are non-transferable and non-refundable.

6. Health & Safety
● Clients must complete a waiver prior to their first session.
● All medical conditions, injuries, or pregnancy must be disclosed before participation.
● Clients agree to work within their personal limits and inform the instructor immediately of
any discomfort or pain.
● Sol House reserves the right to refuse training if it is deemed unsafe or inappropriate for
the client’s condition.

7. Liability
All Pilates sessions are undertaken at the client’s own risk. While every care is taken to ensure safety, clients acknowledge that exercise carries inherent risks.

Sol House and its instructors shall not be held liable for any injury, loss, or damage sustained during participation, except in cases of proven negligence.

8. Privacy & Data
● Personal and health information is collected solely for the purpose of providing Pilates
services.
● Sol House complies with the UK General Data Protection Regulation (GDPR).
● Data is stored securely and will not be shared with third parties.

9. Studio Conduct
● Please arrive on time to ensure full use of your session.
● Mobile phones should remain on silent mode during classes.
● Respect the studio environment and equipment at all times.

10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.